Free Delivery Areas and Shipping Policy

Please note we do NOT currently ship any of our products via post or pallet services. We ONLY offer local delivery to the areas below using our own delivery vehicles.

We provide free delivery on orders over £60 throughout all TS postcodes. If you are North of Hartlepool or Fishburn, or East of Birk Brow Bank, please allow us extra time to group up a route with other deliveries nearby or on route to make the extra travel economical for our delivery vehicles. We will always do our utmost to get your order delivered promptly and we'll contact you if there is any issue with your address.

In addition we deliver free to all of the following Darlington postcode areas:

DL1, DL2 (roughly East of Winston), DL3, DL5, DL6, DL7, DL9, DL10, DL11 (North of the a66). 

If you are at all unsure if your address is included please contact us directly prior to ordering. Any orders made without confirming we come to your area out of these boundaries will be cancelled and refunded.

Shipping Policy

Once your order has been made we will schedule its delivery via our EasyRoutes delivery program at our first opportunity and send scheduling notifications via email.
Please let us know ASAP if the scheduled slot doesn't suit you so we can alter the route and avoid an aborted delivery.

If we can fit your delivery in at very short notice (same day or early AM delivery the next day) after receiving your order, we will call ahead to make arrangements.

We try prefer to deliver orders out as soon as possible after receiving them. If you make an order but don't plan to be available within the following 7 days please let us know at the time of the order to avoid any issues or aborted deliveries.

Where is my order?

Particularly during busy periods, if you are unsure as to the whereabouts of your order please rest assured we are working through our orders as quickly as we can and we will be in touch as soon as possible.

Booking a Delivery Slot?

You cannot, at this time, choose a specific delivery time through the website, however letting us know which days you can definitely accept a delivery is very much appreciated when it comes to planning our routes. We're more than happy to accept requests for a specific delivery slot but only thanks to the flexibility of others.